FAQ
Welcome to the SShop FAQ page! Below, you’ll find answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us.
1. How long does shipping take?
We are proud to offer fast shipping! All orders are delivered within 2 business days after they are processed. You will receive a tracking number to monitor your order’s progress.
2. What are the shipping costs?
We offer free standard shipping on all orders, so there are no additional costs for shipping.
3. How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. You can use this to track your package directly or log into your account on SShop to view your order status.
4. What payment methods do you accept?
- Cash on Delivery (COD): You pay for your order when it is delivered to your doorstep.
5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can modify or cancel orders that have not yet been processed. Once an order has been shipped, it cannot be changed.
6. Do you offer returns and refunds?
Yes, we offer a 14-day return policy. If you’re not satisfied with your purchase, you can return the product within 14 days for a full refund or exchange. The product must be in its original condition.
7. What should I do if I receive a damaged item?
If your item arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.
8. Do you ship internationally?
Currently, we only ship within Spain. We are working on expanding our shipping options, so stay tuned for future updates!
9. How do I contact customer support?
You can reach our customer support team via email at geforce.mxd@gmail.com. We’re here to help with any questions or concerns you may have.
10. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts, promotions, and updates on our latest products and deals.